Frequently Asked Questions
Your appliance is broken. Now What?
With over 30 years in the business and having repaired hundreds of appliances, Appliance Doctor has encountered just about every appliance problem. Below are just some of the more common questions we get asked. If your specific issue isn’t addressed, get in touch and we’ll be happy to help. We’ll gladly answer as many questions as we can over the phone or schedule an Appliance Expert to come out and give you an assessment of your appliance’s condition.
An average laundry load should take about 45 minutes. If you’re experiencing loads taking more than an hour to dry, you may have a problem. Check the vents for blockage. If the dryer is blowing cool air, it could require a new heating element.
You may be using too much detergent. Concentrated detergents can be used at much lower measures. Check the detergent packaging for the proper amount per load. Also, if your home has a water softener, even less detergent will be required.
No, doing so ruins the interior and the ability to self-clean. Not to mention the residue left behind. Use the self-clean function on your oven to clean the interior.
Not two days before you plan to cook a big holiday meal! Murphy’s Law guarantees that is when your heating element will give out.
Run your self-clean cycle overnight so it doesn’t compete with other appliances during daytime use.
We always do our best to provide you with as much information over the phone as possible. While it is sometimes possible to provide a cost range for a repair, without actually assessing your particular situation, we cannot give an exact quote without first inspecting the appliance.
Before our Appliance Expert leaves your premises, he will go over all functions of the appliance to ensure that it is working properly.
Sometimes, the appliance will malfunction after repairs. If this occurs, please give us a call and we will come back out to determine the issue.
All repairs, unless otherwise indicated on your invoice, are fully warranted by our company policy. Parts are guaranteed for one year and labor is guaranteed for 90 days. Before our technicians leave your premises, they will go over all functions of the appliance to ensure it is working properly.
Occasionally, the appliance will malfunction after repairs. If this occurs, please give us a call and we will come back out to determine the issue.
All repairs, unless otherwise indicated on your invoice, are fully warranted by our company policy. Parts are guaranteed for one year and labor is guaranteed for 90 days. Some restrictions do apply.
We strongly recommend using HE detergents in High Efficiency Front Load Washers. The cleaning action of a front load washer is not the same as a top load. In a front load washer, clothes are lifted and dropped back into the water. When using standard laundry detergent, this action “whips” air into the detergent, it becomes trapped, and creates over-sudsing. HE detergents are designed for front load washers to prevent this.
If your appliance is still under warranty, definitely have it repaired.
How well it’s been maintained and how many years you’ve had it will determine whether you should repair or replace your appliance.
Just about every home appliance has a projected lifespan (see our page, Appliance Life Guide.) If your appliance is at the tail end of it’s life cycle, or if you have already exceeded the average amount of years, it may be time to consider replacing. If, however, your appliance is fairly new, repairing it will save you money.
Regular appliance maintenance is the best way to ensure both that your appliances continue to work properly and efficiently and to get many good years out of it.
- chris scardina
Called in the middle of the day on sunday expecting an answering machine and surprisingly Gail one of the owners answered. Very helpfull over the phone and told me she had the dryer belt i was looking for @ the office but they were closed. She mentioned that she could meet me there and would sell it to me. Any small business owner that is willing to open the door in the day when they are closed for a $20 belt is A ok in my book.
May 20, 2018
- Jennifer Weaver
I love Appliance Doctor! We are in the animal health care industry and go through a TON of laundry, which means we have also gone through a lot of washers and dryers over the years. Appliance Doctor has come to our rescue on many occasions and I appreciate their honesty when it comes to fixing or discarding an appliance. Most recently they helped me with a warranty issue I was having with an appliance, the warranty work was not even their responsibility but that is just the type of service they strive to provide. I appreciate them more than they know!
November 14, 2018
- Ann Whitcomb
Appliance doctor has always come thru for us. Our oven decided not to heat 3 days before we were hosting a major party between Christmas and New Years. After leaving a telephone message, and entering a request for emergency service, we got a call back the next morning with a promise of a service visit between 10 and 2. Not only did the technician show up before noon, but located the needed part in a warehouse, found someone to go get it, and and was back to install it before the end of the day! What great service.
December 31, 2018